TENANTS
Renting a property through Arnolds Keys?
If you are already renting a property through Arnolds Keys, our team is here to provide ongoing support throughout your tenancy. Whether you need guidance on your tenancy agreement, help reporting a repair or access to useful resources, we are here to help.
We aim to make your renting experience smooth and straightforward, offering clear information, friendly assistance and helping you manage your home with confidence.
Meet Your Lettings Team
Phil Cooper
MARLA
Partner
Catherine Hunt
MARLA
Associate
Lara Whattam
MARLA
Senior Lettings Negotiator
Daisy Egmore
MARLA
Lettings Property Manager
Julie Dixon-Claxton
MARLA
Senior Lettings Negotiator
Joe Gates
Senior Lettings Negotiator
Courtnay Robertson
Lettings Negotiator
Anthony Raywood
MAAT
Lettings Accountant
Karen Swift
Lettings Viewing Representative
If you need to report a non-emergency maintenance issue, please email us at lettings@arnoldskeys.com or call our lettings department at 01603 620551 during office hours.
Non-emergency matters reported via email will be addressed during normal office hours.
For more details regarding emergency contacts and processes, please see below:
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Your Responsibilities While Living in Your Rented Home
As a tenant, there are a few important responsibilities that help keep your tenancy running smoothly.
Paying your rent on time is essential, as late payments of more than 14 days may lead to interest charges under the Tenant Fees Act, and in some cases could breach your tenancy agreement. You are also responsible for paying any bills that are in your name, such as council tax, gas, electricity and water.
Looking after the property is also an important part of your tenancy. This includes getting your landlord’s permission before carrying out any repairs or decorating, being considerate to neighbours and avoiding behaviour that could be considered antisocial.
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If you are thinking about taking in a lodger or sub‑letting, always check your tenancy agreement first and speak to your landlord before making any arrangements.
The above responsibilities help protect both your home and your tenancy.
For full details and additional guidance, please refer to the Government’s How to Rent Guide, 2023, which provides the complete list of legal expectations for tenants, available in a downloadable format below.
Please also be aware that some rules may change from May 2026 as new legislation is introduced, so staying up to date is important.
