Emergency Contacts

If you have an emergency in your rented property, and it is managed by Arnolds Keys, please follow this link for advice: https://www.arnoldskeys.com/lettings-agency/emergency-contacts/

If you are emailing to report a maintenance issue, all non-emergency maintenance issues should be emailed to alllettings@arnoldskeys.com or please telephone the lettings department when we re-open on 01603 216812. Any non-emergency matters emailed to us will be dealt with during normal office hours. 

If you wish to report an emergency situation, please note the following:

If you smell or suspect a gas leak, call 0800 111 999. 

If you experience a total power outage in your building/street call 0800 783 8838 (or 0333 202 2021 from a mobile phone).

The website for these contacts is: https://www.nationalgrid.com/contact-us

In the event of any other emergency i.e. escape of water or complete power outage of ONLY your property, which occurs outside of the above opening hours, and if your residential property is managed by Arnolds Keys (i.e. your standing order for your rent payment goes to Arnolds Keys and not direct to your Landlord) you can use our out of office hours property maintenance service by calling Thermal Plumbing & Heating (TP&H) on 07557 024628.  Please leave a message when prompted to do so. It is constantly monitored and a representative of Thermal Plumbing & Heating will call you back. But please note – this service should be used ONLY in the event of an emergency and TP&H may determine if the issue warrants an emergency attendance or not . Any non-emergency out-of-hours callouts will be charged back to the tenant.