Privacy and Cookies

Arnolds Keys LLP data protection & privacy policy

Thank you for taking the time to visit our website. Arnolds Keys LLP respects each person’s privacy and this policy will advise you how we collect and use the personal information that you supply us with. By submitting your data to us, it is implied that you have given us your permission to use your data under the terms of this policy.

Why we need your details:

Arnolds Keys LLP collect and use your personal details, which can include telephone numbers, address and e-mail, so that we can process one of the following:

  • Reply to any requests for information that you ask us for
  • Clarify any particular query
  • Resolve any problems with services that we may supply to you
  • Supply details of any product or service within the Arnolds Keys LLP group of offices only that we believe may meet your needs
  • Cross check any information that we receive with that held on our database

In the course of provision of the Just Move In services we may also process move-to and move-from addresses, moving dates, tenancy details, council tax status and other data required for the provision of these services (including data relating to other occupants or household members.

How we receive the information:

The information that we hold may be supplied by you directly to us by telephone, office visit or e-mail or through a third party such as a property portal. 

Who has access to this information?

Your details will be kept within the Arnolds Keys LLP organisation until such time as you ask for them to be removed. Your details will not be sold or otherwise disposed of to any third party except where we are legally obliged to do so or where we believe that such action will protect the interests of Arnolds Keys LLP and/or the security of its staff.

Where a tenant receives Concierge Services provided by Just Move In then for the purposes of fulfilling the contract for those services we will need to provide relevant personal data to Just Move In. Just Move In will also store and be a controller of such personal data. Just Move In (full company name Ethical introductions Limited) provides a privacy notice describing their use of data, available here: 

How Secure are your details?

When you register your details, we will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems.

Third Party Sites

Third party internet sites that you can link through to from our website will not be covered by our Privacy Policy and Arnolds Keys LLP accept no responsibility or liability for any actions that these sites may perform. We advise that you should check the policy of each site that you visit.


We would like to send you information about products and services of ours and other companies which may be of interest to you. If you have consented to receive marketing you may opt out at any time. You have a right to stop us from contacting you and if you wish to remove yourself from all marketing communications please email 


You have the right to request a copy of the information that we hold about you. If you would like to see a copy of some or all of your personal information which we hold, please email Nick Williams

Removing or changing your information

If you wish to change the information that we hold for you, please contact the relevant office using the ‘Contact Us’ page on our website.

If you wish to have your information removed from our database either permanently or temporarily, please advise the office with which you originally registered. Your information will be removed as soon as is practically possible.

Making a complaint about the way in which your data is stored or used: In the unlikely event that you have a complaint about the way in which your details are used or stored by this company, please contact Nick Williams, the Complaints Partner at Arnolds Keys LLP. Email: or write to him at:

Arnolds Keys LLP, 25 King Street, Norwich, NR1 1PD

If you simply have a query about any aspect of this policy or wish to have any part of it clarified, please contact Nick Williams.


What are cookies?

A cookie is a small piece of data sent to a user's web browser when they visit a website. It is used by the website to store useful information about the visitor, such as user preferences, and whether the user is logged in or not.

How do we use cookies?

We use cookies to help tailor your user experience and provide optimal levels of service. The Arnolds Keys website uses three types of cookie:

1) Preferences Cookie
When you visit our website, we display a courtesy message to let you know that we use cookies on our site. When you close this message, we use a cookie to remember your decision.

2) Analytics Cookie
Google Analytics provides us with anonymous browsing information, enabling us to give the best possible user experience on our website. This data includes geographical regions of our visitors, which pages on our site are the most popular, which websites are referring visitors to our site, and whether you are browsing from a mobile device or a PC.

3) Authentication Cookie
Authentication cookies are used to remember whether a user is logged in or not, and which account they are logged in under.

How to amend your cookie settings

Web browsers allow some control of most cookies through their browser settings. More information about cookies, including how to see what cookies have been set and how to manage and delete them, can be found here.


For any further clarification on Data Protection or Privacy please download the policy document.